Though we extensively test our jewelry, our 1-Year Warranty may be applied against manufacturing defects, broken clasps, tarnishing, loose stones, and more. This warranty covers replacements or store credit only at this time. If you need a repair outside of this period, please contact us to discuss repair fees. Any jewelry received from us as a gift or bought as part of a sample sale is not covered by our 1-Year Warranty.

What's not covered:

Please contact us first before bringing your item to another repair shop. Alterations or repairs done elsewhere will void your 1-Year warranty. We do not cover abusive wear! Generally, customers confuse abusive wear with being extremely rough with the jewelry. This is sometimes the case but not always. Abusive wear may include, loss of color due to over-polishing, broken chain bracelets due to wrong sizing, misshaping a ring into an oval shape, contact with chemicals, and more. Please note that this warranty does not include replacement/resizing to fit a smaller or larger size. Warranties can only be used once per item purchased. We are unable to provide coverage for lost or stolen items.

Need to make a claim? Contact us today by clicking here.

Please make sure to provide the following: Details on the issue, date it occurred, ideal resolution (credit or replacement), and photos of the defective jewelry.