Submit a claim
To submit a claim, please send us an email to firstname.lastname@example.org with the following information:
- Full name
- Order number
- Photos/video of defective item
How does the 60-day warranty work?
We understand accidents happen often - we are humans. Our jewelry comes with a 60-day warranty from the date of purchase. This 60-Day Warranty covers manufacturing defects, broken clasps, tarnishing, loose stones, and more. To make a claim, please send us a picture/video of the defective item along with your full name and order number. Once your claim is approved, you will be able to choose between a free replacement or store credit.
What is not covered?
- Abusive and normal wear and tear are not covered. Customers often confuse abusive wear with being extremely rough with jewelry. This is sometimes the case but not always. Abusive wear may include loss of color due to over-polishing, broken chain bracelets due to wrong sizing, misshaping a ring into an oval shape, contact with chemicals, and more.
- Lost or stolen pieces will not be covered by this warranty.
Please contact us first before taking your piece to a repair shop. Alterations or repairs done elsewhere will void your 60-day warranty. Please note that this warranty does not include replacement or resizing to fit a smaller or larger size.