Frequently Asked Questions

Is it really waterproof?

Yes, you heard that right! We use a coating process called Physical Vapor Deposition (PVD). With this process, our 18k gold is bonded onto surgical grade stainless steel at a very high temperature. During this process, the materials change from a liquid phase to a solid phase at the same time. This makes our jewelry resistant to chips and tarnishing. A few things to keep in mind about our waterproof jewelry. Please make sure to dry your jewelry after getting it wet. Most of our pieces are polished to a mirror finish, please note that strong chemicals in some pools may reduce how shiny your jewelry looks.

Is it hypoallergenic?

Our sterling silver and stainless steel is cadmium, brass, nickel and lead free. This minimizes the risk of an allergic reaction.

How are we sustainable?

Every month, we reduce our carbon emissions by financially supporting conservation projects around the world. These projects include things like planting trees and investing in renewable energy sources that help decrease climate change's impact. We are committed to finding more sustainable solutions to reduce our shipping emissions.

Current production time

Our current production time is 1-4 business days.

How much is shipping?

Our shipping fees range from $5-$15 depending on location. Certain order amounts qualify for free shipping. Shipping prices will be calculated at checkout based on your mailing address.

When will my order arrive?

It depends on where you live. Orders are shipped from Ontario, Canada. Orders shipped within Canada will take approximately 2-7 business days after shipped to arrive. Orders to the USA may take anywhere from 3-9 business days. International orders may take up to 21 business days to be delivered. Delivery details will be provided in your confirmation email.

Can I change/cancel my order after placing it?

Please contact us immediately if you need to make changes. We can modify orders before they ship.

My order shows as delivered, but it's not here.

We are very sorry to hear this. Unfortunately, we are not held responsible for stolen packages if the tracking information shows as delivered. We will do our best to help you locate your package and provide you with solutions if your order has been lost in transit. If your package has been marked as delivered by the shipping carrier and you haven’t received it, we suggest you check with your neighbors, verify the provided address is correct, and please call your local post office. In some cases, orders are marked as delivered when the delivery driver is in your area. Please allow at least 24 hours after an order shows "delivered" to file a report.

What countries do you ship to?

Yesterdam is able to ship to the following countries. If your country is not listed below, please let us know and we will try to provide you with a custom shipping quote. Canada, United States, Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom, Korea (the Republic of). Shipping costs will apply, and will be added at checkout.

Will I be charged duties or tariffs?

We are able to ship worldwide, but please review your country’s customs and duty policies before purchasing, as we are not liable for any fees or taxes your package may be subject to upon leaving Canada. Please note that even though it is very rare, packages held by customs may experience a delay of up to 30 days.

What is your return and exchange policy?

You may return the unused item in its original condition (with tags and original packaging) for store credit or refund as long as you reach out to us within 10 days from the delivery date. Please note that returns and exchanges are not available for personalized or final sale items. Customers are responsible for postage fees to return an order. Once an order has shipped out, we will not refund the shipping for a return. Shipping costs will only be refunded if an order is cancelled prior to shipment.

What if my item arrives damaged?

We are so sorry to hear that. If you received a damaged, defective or wrong item, or are missing an item from your order, please contact us at hello@yesterdam.com right away with photos of the defective/wrong piece, and we will provide you with a solution.. We will arrange a replacement or refund.

What if my piece doesn't fit?

At this time, we do not offer resizing services. However, if your necklace or bracelet is too short, purchasing one of our detachable extenders is a great option, this is also a quick fix. If your piece is too long, please contact us for instructions on how to trim your piece safely. You may also qualify for a return.

How can I initiate a return?

Please note that items returned without notice and authorization will not be accepted. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. For returns within Canada, the label fee (CAD$10.00) will be deducted from your refund if you choose to return for a refund to your original payment method! If you opt for a store credit, no deductions will be made. For international/USA customers: Return postage fees must be paid by the customer for International and USA returns. When returning an item, customers must use a shipping method with a tracking number. Returns with no tracking will not be processed. To initiate a return, please contact us first at hello@yesterdam.com. FYI: The cost of shipping on your order is non-refundable!.

What types of payment do you accept?

We accept the following payment methods: Visa (credit and debit cards), MasterCard (credit and debit cards), American Express Discover, Diner's Club, Apple Pay, PayPal, After Pay, and more!. You are able to choose the currency of your preference on the top menu. Please note, some currency conversion fees may be applied by your bank/payment provider.

Can I apply a promo code to a purchase I already made?

Unfortunately, we cannot apply coupons to orders that have already been placed.

How can I apply a gift card, coupon or store credit to my cart?

You will be able to apply the code at checkout. Please note, you can use only one code per order.

Can I pre-order items?

Yes, pre-orders are available for select items. Check product pages for availability.

How does Afterpay works?

With Afterpay, you can shop now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. The first payment will be taken when the order is placed. Please note, Afterpay reserves the right to deny any purchase, including those they deem suspicious. Any suspicious purchase will be refunded and the order cancelled. Late fees may apply, and customers may be blocked from using Afterpay again if they fail to pay on time. Visit the Afterpay website to learn more about their terms and conditions.

Do you have physical store locations?

We are currently online only, but check our website for pop-up shop announcements.

How does the 1-Year warranty works?

Though we extensively test our jewelry, our 1-Year Warranty may be applied against tarnishing, allergic reactions, water damage and breakage. This warranty covers replacement or store credit only at this time. If you need a repair outside of this period, please contact us to discuss repair fees. Any jewelry received as a gift or bought as part of a sample sale is not covered by our 1-Year Warranty.

Warranty exclusions

Please contact us first before bringing your item to another repair shop. Alterations or repairs done elsewhere will void your 1-Year warranty. We do not cover abusive wear! Generally, customers confuse abusive wear with being extremely rough with the jewelry. This is sometimes the case but not always. Abusive wear may include, loss of color due to over-polishing, broken chain bracelets due to wrong sizing, misshaping a ring into an oval shape, contact with chemicals, and more. Please note that this warranty does not include replacement/resizing to fit a smaller or larger size. Warranties can only be used once per item purchased.

Does my order come gift wrapped?

Please leave a note in the cart letting us know which items are a gift. We'll pack them in different pouches and provide a gift bag at no additional cost. That said, we will combine most items into one pouch and box if it is not indicated as a gift. We are unable to accommodate shipments of only packaging at this time, due to the increased shipping fees associated.

Do you have gift cards available?

Yes! Our digital gift cards can be sent directly to your or the recipient's e-mail address. Please note that our gift cards are non-refundable. Coupons or promotions cannot be applied to gift cards. Gift cards never expire.

Is there an invoice in the package?

No worries, we'll never include receipt/invoice in the package unless requested by you before shipping. Receipts are sent via email after an order is placed.

How do I reset my password?

Click 'Forgot Password' on the login page and follow the instructions sent to your email.

Do you restock sold out items?

Many items are restocked at least twice after a successful release. Sign up for restock notifications at the bottom of our website.